Navigate care

1 · Start here

Care pathways stall in predictable places: a referral that nobody has accepted, a prerequisite with no owner, a complaint that is answered instead of the clinical question. These pages turn each stall into a specific question with a named owner.

• When nobody owns the next prescribing decision — An acknowledgement is not a decision. Ask, in writing, who will decide, what is outstanding, by when — and what happens in the meantime.
• Records and escalation — Four separate routes — clinical decision, complaint, your records, safeguarding — each with its own owner and clock. Use the right one for each question.
• Transfers, shared care and Right to Choose — A handover is only complete when the receiving prescriber has accepted it. Until then, ask who prescribes.

6 · Existing site library

Continue in the existing MJB library.

Sources cited